We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
!NO RETURN AND NO EXCHANGE!
For quality assurance, please record a video while unpacking your order.
This helps us address any issues promptly, as returns and exchanges are not accepted.
IMPORTANT:
To receive the delivery, the customer must provide documents confirming their identity,
such as an Aadhar card or PAN card.
The recipient name details provided during the order must match the identity document.
For all orders over 50,000 INR, customers will be asked to share their ID number (Aadhar card or PAN card)
for the delivery purposes.
Otherwise, the customer will not be able to receive the order.
How to track the order:
Customer will receive a a tracking link on the mobile phone or e-mail, which they provided during the purchase.
PAN card verification:
For all orders exceeding Rs 2 lakhs, the customer will need to provide their PAN card details.
The order will proceed only upon PAN card verification.
The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.
If the jewelry item/items that you ordered are currently out of stock, Torres commits to delivering the item/items within 3- 4 weeks.
You can also pick up your order in our store at:
Torres Jewellery, Ground floor, Vastu Central, JK Sawant Marg, Kasaravadi, Dadar, Mumbai, Maharashtra 400028
