We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
!NO RETURN AND NO EXCHANGE!
For quality assurance, please record a video while unpacking your order.
This helps us address any issues promptly, as returns and exchanges are not accepted.
IMPORTANT:
To receive the delivery, the customer must provide documents confirming their identity,
such as an Aadhar card or PAN card.
The recipient name details provided during the order must match the identity document.
Otherwise, the customer will not be able to receive the order.
How to track the order:
Customer will receive a a tracking link on the mobile phone and e-mail, which they provided during the purchase.
PAN card verification:
For all the orders value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify Pan card.
Only upon PAN card verification the order will proceed ahead to the payment page.
The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.
If the jewelry item/items that you ordered are currently out of stock, Torres commits to delivering the item/items within 3- 4 weeks.
You can also pick up your order in our store at:
Torres Jewellery, Ground floor, Vastu Central, JK Sawant Marg, Kasaravadi, Dadar, Mumbai, Maharashtra 400028
